Privacy Policy

Woods Goods Flower Farm (“Woods Goods”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, store, use, and disclose your personal information, and your rights in relation to the information we hold about you.

By providing Woods Goods Flower Farm with your personal information, you consent to the collection, storage, use, and disclosure of that information as outlined in this Privacy Policy and as required to provide our products and services. By continuing to use our website or interact with us, you agree to the terms of this Privacy Policy and any updates made from time to time.

What Personal Information We Collect

“Personal information” means information or an opinion about an identifiable individual, whether true or not, and whether recorded in material form or not.

To provide our products and services, we may collect information such as:

  • Your full name, email address, phone number, billing address, and delivery address
  • Recipient details (name, address, delivery location such as workplace, business, or hospital room)
  • Order information (order dates, order amounts, delivery notes, card messages, preferences)
  • Payment information (processed securely by our payment provider — we do not store full card details)
  • Communications between you and us (emails, order notes, special instructions)
  • Information used to confirm your identity or past order history

If you provide sensitive information (for example, a personal message on a greeting card), you consent to us holding and using that information for the purpose of fulfilling your order. This may include sharing necessary details with delivery partners or other trusted service providers who assist us in providing our products and services.

How We Use Your Information

Woods Goods Flower Farm collects personal information to operate our business and deliver our products and services. We may use your information to:

  • Enable you to place orders through our website
  • Provide delivery details to our couriers and trusted partners
  • Process enquiries and improve our customer experience
  • Respond to your requests and communicate about your order
  • Develop, price, and improve our products and services
  • Personalise your shopping experience on our website
  • Notify you of new products, seasonal offerings, or special occasions (e.g., Mother’s Day, Valentine’s Day)
  • Communicate changes to our website, services, or policies
  • Maintain and update our business systems and records

You may choose not to provide certain information. However, if required information (including mandatory fields marked with an asterisk *) is not provided, we may be unable to process or deliver your order or provide the services you have requested.

If you ask us to place an order on your behalf with an affiliated business, you consent to us sharing your personal information with that business. Their use of your information will be governed by their own privacy policy.

If you no longer wish to receive marketing communications, you may unsubscribe using the link provided in our emails or by replying “unsubscribe” to SMS messages. You may also contact us directly at woodsgoodsflowers@gmail.com.

How We Collect Information

We collect information when you:

  • Use our website
  • Place an order
  • Contact us by email, phone, SMS, or through our online forms
  • Interact with our social media or marketing tools

We may also collect information about your website usage through cookies. Cookies help us remember your preferences (such as items in your cart) and improve your browsing experience. Most browsers accept cookies automatically, but you can adjust your settings to disable them if you prefer.

Disclosure & Storage of Information

Unless required by law, court order, or for fraud prevention, your personal information will only be accessed by people working for or with Woods Goods Flower Farm, including:

  • Our small internal team
  • Delivery couriers
  • Website and payment service providers
  • Other trusted partners who assist in providing our products and services

We do not sell or receive payment for disclosing customer information to external companies.

We retain your information as needed to operate our business, fulfil orders, respond to enquiries, maintain accurate records, or comply with legal obligations.

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. Information may be stored electronically on secure systems, including reputable third‑party storage providers. These providers may be located overseas and are required to protect your information. Secure Socket Layer (SSL) technology is used to protect financial transactions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website. We encourage you to review the policy whenever you visit our site or provide personal information.

How to Make a Privacy Enquiry or Complaint

If you have concerns about how we handle your personal information, please contact us:

Email: woodsgoodsflowers@gmail.com Location: Ninderry, Sunshine Coast, QLD

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Accessing or Correcting Your Personal Information

You may request access to the personal information we hold about you, subject to legal restrictions. You may also request corrections if you believe our records are inaccurate.

To request access or correction, please contact us at: woodsgoodsflowers@gmail.com

Requesting Data Deletion

If you would like your data removed from our systems, please email us at woodsgoodsflowers@gmail.com. Once your data has been deleted, we will confirm this with you in writing.